Avoid These Common Part Sales Mistakes

by James Stoneham

Not every sales transaction can be award-winning, but there are ways to make the most out of this critical in-person interaction with your guests. In addition to executing top-notch customer service practices, your counter team can increase the...

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Filed under: Best Practice, Service Manager

How Mobile is Changing Service

by James Stoneham

Mobile is one of the biggest changes the equipment dealers industry to date. From increasing management productivity to improving employee and customer satisfaction, mobile has become a simple fix for some of the industry’s most pertinent issues....

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Filed under: Service Department, Industry Insights, Service Manager

Is Your Service Department in the Right Hands?

by Anne Salemo

First of a two-part series on how to determine if you have the right service manager in your dealership.

SHOULD YOU TRUST JUST ANYONE WITH MANAGING THE HIGHEST POTENTIAL PROFIT MARGIN IN YOUR DEALERSHIP?

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Filed under: Service Manager, Best Practice

Top 8 Tips for Your Biggest Service Department Issues

by James Stoneham

Running a service department is simple. But running an excellent one is a real challenge. The payoff of upgrading your service department is huge. From skyrocketing repeat sales to securing fully accounted for invoices, launching an effective...

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Filed under: Service Department, Best Practice, Service Manager

Six tips for selling while you service

by James Stoneham

Interested in learning how to make more money without changing anything how and what you service? Try selling while You service. One business owner who successfully applied this strategy in practical ways reportedly saw an increase of over...

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Filed under: Service Department, Precision Farming, Service Manager, Best Practice

Handy Checklist to Help Service Managers

by James Stoneham

Happy customers equal successful businesses. Here are some ideas, tips, and suggestions for how to keep a smile on every client’s face:

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Filed under: Service Department, Best Practice, Service Manager

The 3 "Must Do's" to use service scheduling tools effectively

by Anne Salemo

I was on the road again last week, attending the United Equipment Dealers Association convention.  Once again, this meeting provided a great opportunity to talk to existing customers and learn more about current industry trends. I gained insight...

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Filed under: Best Practice, Service Manager

CRM and the Savvy Service Manager

by Betsy Chase

A Service Manager’s role includes much more than just mechanical knowledge. Customer Relationship Management (CRM) skills, the ability to up-sell, and the effective use of technology are additional—and critical—components to a successful service...

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Filed under: Service Manager, CRM

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