How Mobile is Changing Service

by James Stoneham

Mobile is one of the biggest changes to the equipment dealers industry to date. From increasing management productivity to improving employee and customer satisfaction, mobile has become a simple fix for some of the industry’s most pertinent...

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Filed under: Service Manager, Service Department, Industry Insights

Is Your Service Department in the Right Hands - Part 2

by Anne Salemo

Second of a two-part series. Read part one here.

In the first part of this series, we talked about the qualities your service manager should have in order to be trusted with managing the highest potential profit margin in your dealership. Now...

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Filed under: Best Practice, Service Department

Top 8 Tips for Your Biggest Service Department Issues

by James Stoneham

Running a service department is simple. But running an excellent one is a real challenge. The payoff of upgrading your service department is huge. From skyrocketing repeat sales to securing fully accounted for invoices, launching an effective...

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Filed under: Service Manager, Best Practice, Service Department

Six tips for selling while you service

by James Stoneham

Interested in learning how to make more money without changing anything how and what you service? Try selling while You service. One business owner who successfully applied this strategy in practical ways reportedly saw an increase of over...

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Filed under: Service Manager, Precision Farming, Best Practice, Service Department

Handy Checklist to Help Service Managers

by James Stoneham

Happy customers equal successful businesses. Here are some ideas, tips, and suggestions for how to keep a smile on every client’s face:

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Filed under: Service Manager, Best Practice, Service Department

Avoiding the frustration of collecting for repair work

by Betsy Chase

 Service work is a huge part of your dealership’s business and can be extremely profitable. Unfortunately, many dealers are faced with the difficult situation of having to deal with customers who can’t or won’t pay for services rendered.

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Filed under: Legal Issues, Service Department

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