Rental Measurements to Live By - Part 1

by Anne Salemo

If you’re in the equipment rental business, you know business is on the upswing. Industry revenues in the US are growing three times faster than the general economy over the past few years according to the American Rental Association (ARA). This...

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Filed under: Best Practice, Industry Insights, Financial Management, Rental

Make Your Parts Department Its Own Profit Center

by James Stoneham

Making the parts department more profitable is one of a dealership’s top challenges. Using a reliable dealership management system such as Charter Software’s ASPEN can greatly assist you in achieving your parts department’s maximum potential.

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Filed under: Best Practice, Financial Management

Turn Customers into Partners

by James Stoneham

With the right strategies in place, your customers can actually do the selling for you over time. From getting the brand’s name out there more to interviews of current and former customers, there are lots of ways to turn clients into helpful...

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Filed under: Best Practice

Best Practices of Elite Dealerships

by James Stoneham

The Rural Lifestyle Dealer publishes the recipients of their Dealership of the Year award along with some tips and tricks from the winners. Alongside the business fundamentals we’re used to discussing (continuing education, striving for constant...

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Filed under: Business Management System, Best Practice

Open Book Management

by Anne Salemo

Charter Software has always had an open book policy. And with a business system like ASPEN, you can easily make your financials visible to key employees or, if you’d prefer, all employees. According to Forbes, companies who use this rule often...

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Filed under: Best Practice, Financial Management

Tips to Improve On-The-Job Communication

by Tracy Goodman

Employees are the lifeblood of your business and according to Gatehouse, 46% of all businesses surveyed were committed to dedicating the better part of this year to enhancing leadership communication and another 38% were interested in supporting...

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Filed under: Best Practice

5 Tips for Immediate Success After an Acquisition

by Anne Salemo

Mergers, acquisitions, and an additional location. All of these factors come together to form a potentially chaotic situation. Although well intentioned, many business owners let profits slip through the cracks during this tumultuous time.

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Filed under: Change Management, Best Practice, Financial Management

To Update or Not to Update

by David Williams

The new Microsoft update is a lot more time sensitive and critical for your business than you may think. Even if your software seems to be working well now, neglecting this latest upgrade could have dire consequences for your programs in the...

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Filed under: Best Practice

Three Keys to a High Performing Dealership - Part 3

by Anne Salemo

Bob Clements spoke at the Joint Annual Meeting in Charleston a few weeks ago. He talked about the three keys to a high performing dealership/distributorship: well-defined processes, a plan for growth, and high capacity employees. In my last two ...

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Filed under: Best Practice, Industry Insights

3 Keys to a High Performing Dealership - Part Two

by Anne Salemo

Bob Clements spoke at the Joint South Equipment Dealers Association Annual Meeting in Charleston a few weeks ago. He talked about the three keys to a high performing dealership/distributorship: well-defined processes, a plan for growth, and high...

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Filed under: Best Practice, Industry Insights, Sales

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