The Long Term Economic Outlook Points to Growth – Are You Ready to Take Advantage of It?

by Betsy Chase

Last week at GIE + Expo, our CEO and President Anne Salemo and I attended a presentation given by Brian Beaulieu the CEO and Chief Economist of ITR Economics entitled “More Growth – More People – More Business”. Since his talk was much...

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Filed under: Risk Management, Best Practice, Financial Management

Using Digitized Flat Rates to Grow Service Revenue

by Betsy Chase

Flat Rates offer your dealership the opportunity to increase both service department income and customer satisfaction. By pricing by the job instead of the number of hours, you can account for the different levels of experience among your service...

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Filed under: Service Manager, Business Management System, Best Practice, Service Department

4 Keys to a Successful DMS Implemention

by Scott Hall

A Successful Dealer Management System Implementation makes all the difference in the world in helping your business flourish. The majority of our customers would agree…but the million-dollar question is, “What are the key differentiators that...

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Filed under: Change Management, Best Practice, Industry Insights

Rental Financial Management Metrics - Fleet Apportionment

by Betsy Chase

So far in this series on Financial Management for Rental we have covered Time Utilizationwhich tracks units over time to help you monitor trends and compare fleet efficiency during different time periods, and Financial Utilization, which...

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Filed under: Best Practice, Financial Management, Rental

Rental Measurements to Live By - Time Utilization

by Betsy Chase

Last week we shared and discussed one of two different types of Rental Utilization KPIs, Financial Utilization.  This time we are going to discuss Time Utilization.  By the end of this article you will not only know how to calculate both Rental...

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Filed under: Best Practice, Financial Management, Rental

Rental Measurements to Live By - Financial Utilization

by Betsy Chase

If you’re in the equipment rental business, you know business is on the upswing. Industry revenues in the US are growing three times faster than the general economy over the past few years according to the American Rental Association (ARA). This...

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Filed under: Best Practice, Industry Insights, Financial Management, Rental

Make Your Parts Department Its Own Profit Center

by James Stoneham

Making the parts department more profitable is one of a dealership’s top challenges. Using a reliable dealership management system such as Charter Software’s ASPEN can greatly assist you in achieving your parts department’s maximum potential.

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Filed under: Best Practice, Financial Management

Turn Customers into Partners

by James Stoneham

With the right strategies in place, your customers can actually do the selling for you over time. From getting the brand’s name out there more to interviews of current and former customers, there are lots of ways to turn clients into helpful...

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Filed under: Best Practice

Best Practices of Elite Dealerships

by James Stoneham

The Rural Lifestyle Dealer publishes the recipients of their Dealership of the Year award along with some tips and tricks from the winners. Alongside the business fundamentals we’re used to discussing (continuing education, striving for constant...

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Filed under: Business Management System, Best Practice

Open Book Management

by Anne Salemo

Charter Software has always had an open book policy. And with a business system like ASPEN, you can easily make your financials visible to key employees or, if you’d prefer, all employees. According to Forbes, companies who use this rule often...

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Filed under: Best Practice, Financial Management

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