Is Your Service Department in the Right Hands?

by Anne Salemo

First of a two-part series on how to determine if you have the right service manager in your dealership.

SHOULD YOU TRUST JUST ANYONE WITH MANAGING THE HIGHEST POTENTIAL PROFIT MARGIN IN YOUR DEALERSHIP?

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Filed under: Service Manager, Best Practice

Are Your Parts In the Right Hands?

by Anne Salemo

First of a two-part series on determining if you have the right parts manager in your dealership.

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Filed under: Insider, Best Practice

Never Stop Learning About Your Business Management System

by Anne Salemo

At GIE Expo this year, I was on a panel facilitated by Sara Hey from Bob Clements International, with two other business systems in a session called “Looking to the Future – Business Management Software Panel.”  While talking with two competitors...

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Filed under: Insider, Business Management System, Industry Insights

MAKE YOUR “OFF” SEASON YOUR “ON” SEASON!

by Charter Software

Some equipment dealers may be lucky enough to be up to their ears in winter service or rentals, for others, winter is a time to regroup, recharge and get ready for the spring selling season. It’s time to analyze performance for the past year and...

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Filed under: Business Management System, Best Practice

Important Industry Trend to Watch

by James Stoneham

According to a recently published global survey, machine learning (like autonomous driving) and telematics will more than likely overtake the industry as a leader of innovation in years to come. 81% of respondents are already using (or plan to...

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Filed under: Industry Insights

Are Your Online Communications Secure?

by David Williams

Most of us make use of the internet dozens of times a day.  Whether we’re checking a bank balance, shopping for an item, looking for directions, or just trying to find a movie to catch that evening, the internet is everywhere in our lives.  As...

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Filed under: Best Practice

Why Mobile is a Game Changer

by Betsy Chase

Chances are everyone you know owns a smartphone. Which means that all or most of your customers do too. Here’s why mobile is changing the game for the equipment dealers and how you’ll benefit from adding it to your business.

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Filed under: Industry Insights

How Advanced Analytics Can Drive Performance

by Tracy Goodman

One of the key changes within our industry is the use of advanced analytics to drive performance. Equipment dealers and partners who embrace these changes sooner than later will reap the many benefits provided by these new technologies. The most...

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Filed under: Insider, Data, Industry Insights

How to Plan for Succession

by Anne Salemo

In a recent study published by Farm-Equipment.com, it would appear that more and more dealer-principals are retiring in the next 5 years. This figure aligns with data that suggests 75% of people holding this job title are ages 51 and over. If you...

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Filed under: Industry Insights, Financial Management

Top 8 Tips for Your Biggest Service Department Issues

by James Stoneham

Running a service department is simple. But running an excellent one is a real challenge. The payoff of upgrading your service department is huge. From skyrocketing repeat sales to securing fully accounted for invoices, launching an effective...

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Filed under: Service Manager, Best Practice, Service Department

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