Turn Customers into Partners

by James Stoneham

With the right strategies in place, your customers can actually do the selling for you over time. From getting the brand’s name out there more to interviews of current and former customers, there are lots of ways to turn clients into helpful...

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Filed under: Best Practice

Best Practices of Elite Dealerships

by James Stoneham

The Rural Lifestyle Dealer publishes the recipients of their Dealership of the Year award along with some tips and tricks from the winners. Alongside the business fundamentals we’re used to discussing (continuing education, striving for constant...

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Filed under: Business Management System, Best Practice

Open Book Management

by Anne Salemo

Charter Software has always had an open book policy. And with a business system like ASPEN, you can easily make your financials visible to key employees or, if you’d prefer, all employees. According to Forbes, companies who use this rule often...

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Filed under: Best Practice, Financial Management

Tips to Improve On-The-Job Communication

by Tracy Goodman

Employees are the lifeblood of your business and according to Gatehouse, 46% of all businesses surveyed were committed to dedicating the better part of this year to enhancing leadership communication and another 38% were interested in supporting...

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Filed under: Best Practice

3 Tips for Strengthening Customer Relationships

by James Stoneham

According to a recent study published by the Temkin Group, even a moderate improvement in customer experience would impact the revenue of a typical $1 billion company an average of $775 million over three years. With numbers like that, it’s no...

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Filed under: Sales

Telematics and Your DMS

by James Stoneham

According to a report published by Transparency Market Research, the next decade is incredibly promising for telematics. From reaching new markets all over the world to leading the way in safety for high risk industries, this technology is...

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Filed under: Business Management System, Industry Insights

ROI and Your DMS

by Tracy Goodman

Tracking and deciphering ROI is a common challenge for most businesses. This is mostly because ROI depends on each individual businesses’ goals, resources, products, and services. With that in mind, we’ve created a simple process for deciphering...

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Filed under: Data, Business Management System

5 Tips for Immediate Success After an Acquisition

by Anne Salemo

Mergers, acquisitions, and an additional location. All of these factors come together to form a potentially chaotic situation. Although well intentioned, many business owners let profits slip through the cracks during this tumultuous time.

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Filed under: Change Management, Best Practice, Financial Management

To Update or Not to Update

by David Williams

The new Microsoft update is a lot more time sensitive and critical for your business than you may think. Even if your software seems to be working well now, neglecting this latest upgrade could have dire consequences for your programs in the...

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Filed under: Best Practice

Three Keys to a High Performing Dealership - Part 3

by Anne Salemo

Bob Clements spoke at the Joint Annual Meeting in Charleston a few weeks ago. He talked about the three keys to a high performing dealership/distributorship: well-defined processes, a plan for growth, and high capacity employees. In my last two ...

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Filed under: Best Practice, Industry Insights

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