Avoid These Common Part Sales Mistakes

by James Stoneham

Not every sales transaction can be award-winning, but there are ways to make the most out of this critical in-person interaction with your guests. In addition to executing top-notch customer service practices, your counter team can increase the...

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Filed under: Best Practice, Service Manager

Takeaways from the 2019 Precision Farming Dealer Summit

by Jeff Widick

There was a lot to learn from the 2019 Precision Farming Dealer Summit. Attending as a representative of Charter (one of the title sponsors of the event), I was able to absorb some of the Summit’s greatest discoveries, conversations, and...

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Filed under: Industry Insights

Prevent Increasing Expenses Due to Shrinking  Profits

by Tracy Goodman

“While it’s clear that North American farm equipment dealers have work to do to shore up profits, much of which needs to focus on the expense side, they have improved some areas of their operation. The most noticeable is the reduction in ...

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Filed under: Financial Management, Best Practice

How Mobile is Changing Service

by James Stoneham

Mobile is one of the biggest changes the equipment dealers industry to date. From increasing management productivity to improving employee and customer satisfaction, mobile has become a simple fix for some of the industry’s most pertinent issues....

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Filed under: Service Department, Industry Insights, Service Manager

Basic Steps to Online Security

by David Williams

Security in technology is a topic that makes the news on a regular basis.  Whether it’s a large-scale data breach or smaller case of identity theft, security is a common topic in our world today.  Here are a few easy steps you can take to...

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Filed under: Risk Management, Best Practice

Make 2019 A Year For Growth

by Melissa Amen

The coming year is predicted to be a successful one for businesses in our industry. Capitalize on this forward momentum by keeping up to date on the latest news, tools, and best practices. Here are some actionable tips and advice on how to get...

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Filed under: Best Practice

Develop Attainable Business Resolutions to Resonate Year-Round

by Anne Salemo

We all make New Year resolutions in our personal life, do leaders need to make resolutions for their professional life? Being a leader should not necessarily entail resolutions, but rather establishing goals. Resolutions are typically lists...

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Filed under: Best Practice

Making a List and Checking it Twice:

by Melissa Amen

Ten Actions to Prepare for a Healthy New Year

Garry Bartecki, financial advisor to the equipment industry and founder of Dealer-Rental Success LLC, shared with dealers his go-to assessment checklist of assets, people and data to take the...

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Filed under: Financial Management, Best Practice, Business Management System

How to Master Parts Inventory Stocking

by James Stoneham

Properly managing parts inventory is an important concern for aftermarket since this critical task can often mean the difference between profit or loss.

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Filed under: Best Practice

Is Your Service Department in the Right Hands - Part 2

by Anne Salemo

Second of a two-part series. Read part one here.

In the first part of this series, we talked about the qualities your service manager should have in order to be trusted with managing the highest potential profit margin in your dealership. Now...

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Filed under: Service Department, Best Practice

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