Author: James Stoneham

Avoid These Common Part Sales Mistakes

by James Stoneham

Not every sales transaction can be award-winning, but there are ways to make the most out of this critical in-person interaction with your guests. In addition to executing top-notch customer service practices, your counter team can increase the...

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Filed under: Best Practice, Service Manager

How Mobile is Changing Service

by James Stoneham

Mobile is one of the biggest changes the equipment dealers industry to date. From increasing management productivity to improving employee and customer satisfaction, mobile has become a simple fix for some of the industry’s most pertinent issues....

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Filed under: Service Department, Industry Insights, Service Manager

How to Master Parts Inventory Stocking

by James Stoneham

Properly managing parts inventory is an important concern for aftermarket since this critical task can often mean the difference between profit or loss.

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Filed under: Best Practice

Important Industry Trend to Watch

by James Stoneham

According to a recently published global survey, machine learning (like autonomous driving) and telematics will more than likely overtake the industry as a leader of innovation in years to come. 81% of respondents are already using (or plan to...

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Filed under: Industry Insights

Top 8 Tips for Your Biggest Service Department Issues

by James Stoneham

Running a service department is simple. But running an excellent one is a real challenge. The payoff of upgrading your service department is huge. From skyrocketing repeat sales to securing fully accounted for invoices, launching an effective...

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Filed under: Service Department, Best Practice, Service Manager

CRM Can Save Time & Increase Sales

by James Stoneham

Sales managers have to consider two main questions when making any decision for their business. The first is how can they save time. How can sales managers find new ways to innovate the process by which they reach, communicate with, and build...

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Filed under: Best Practice, CRM, Sales

Six tips for selling while you service

by James Stoneham

Interested in learning how to make more money without changing anything how and what you service? Try selling while You service. One business owner who successfully applied this strategy in practical ways reportedly saw an increase of over...

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Filed under: Service Department, Precision Farming, Service Manager, Best Practice

Handy Checklist to Help Service Managers

by James Stoneham

Happy customers equal successful businesses. Here are some ideas, tips, and suggestions for how to keep a smile on every client’s face:

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Filed under: Service Department, Best Practice, Service Manager

Do You Have the Right Tools to Stay Competitive?

by James Stoneham

The emergence of Digital and Advanced Analytics is enabling Dealers and Distributors across sectors to drive improved performance,” says McKinsey & Company Senior Partner Srikant Inampudi. “It is also creating disruption and the emergence of new...

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Filed under: CRM, Best Practice, Business Management System

Importance Of Managing Sequential Tasks

by James Stoneham

The day-to-day operations of receiving and shelving inventory are the lifeblood of successful dealerships. These operations are made up of a series of sequential tasks. Besides keeping things organized, managing these procedures well can create a...

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Filed under: Best Practice, Business Management System, Change Management

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