Author: James Stoneham

Tracking Technician Time is Key to Boosting Profits

by James Stoneham

Boost profits this season by taking a good look at how your technicians spend their time!

Gauge the Amount of Precious Dollars Lost on Daily Tasks

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Turn Customers into Partners

by James Stoneham

With the right strategies in place, your customers can actually do the selling for you over time. From getting the brand’s name out there more to interviews of current and former customers, there are lots of ways to turn clients into helpful...

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Filed under: Best Practice

Best Practices of Elite Dealerships

by James Stoneham

The Rural Lifestyle Dealer publishes the recipients of their Dealership of the Year award along with some tips and tricks from the winners. Alongside the business fundamentals we’re used to discussing (continuing education, striving for constant...

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Filed under: Business Management System, Best Practice

3 Tips for Strengthening Customer Relationships

by James Stoneham

According to a recent study published by the Temkin Group, even a moderate improvement in customer experience would impact the revenue of a typical $1 billion company an average of $775 million over three years. With numbers like that, it’s no...

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Filed under: Sales

Telematics and Your DMS

by James Stoneham

According to a report published by Transparency Market Research, the next decade is incredibly promising for telematics. From reaching new markets all over the world to leading the way in safety for high risk industries, this technology is...

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Filed under: Business Management System, Industry Insights

Using Farming Pain Points Can Grow Your Business

by James Stoneham

Precision farming dealers have a lot more to offer their customers than they might realize. Farmers are enthusiastic about adopting this new technology, but they’re encountering new challenges and roadblocks. Now that they have access to data and...

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Filed under: Business Management System, Industry Insights

Prices Rise for Used Equipment Sales

by James Stoneham

It’s been almost two years since the US equipment boom that gifted many farmers with impressive deals on late model equipment. Now it seems the well has run dry. As demands continue to exceed supply, the costs of selling and renting used...

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Filed under: Industry Insights, Sales

Avoid These Common Part Sales Mistakes

by James Stoneham

Not every sales transaction can be award-winning, but there are ways to make the most out of this critical in-person interaction with your guests. In addition to executing top-notch customer service practices, your counter team can increase the...

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Filed under: Service Manager, Best Practice

How Mobile is Changing Service

by James Stoneham

Mobile is one of the biggest changes to the equipment dealers industry to date. From increasing management productivity to improving employee and customer satisfaction, mobile has become a simple fix for some of the industry’s most pertinent...

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Filed under: Service Manager, Service Department, Industry Insights

How to Master Parts Inventory Stocking

by James Stoneham

Properly managing parts inventory is an important concern for aftermarket since this critical task can often mean the difference between profit or loss.

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Filed under: Best Practice

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