Author: James Stoneham

Using Farming Pain Points Can Grow Your Business

by James Stoneham

Precision farming dealers have a lot more to offer their customers than they might realize. Farmers are enthusiastic about adopting this new technology, but they’re encountering new challenges and roadblocks. Now that they have access to data and...

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Filed under: Business Management System, Industry Insights

Prices Rise for Used Equipment Sales

by James Stoneham

It’s been almost two years since the US equipment boom that gifted many farmers with impressive deals on late model equipment. Now it seems the well has run dry. As demands continue to exceed supply, the costs of selling and renting used...

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Filed under: Industry Insights, Sales

Avoid These Common Part Sales Mistakes

by James Stoneham

Not every sales transaction can be award-winning, but there are ways to make the most out of this critical in-person interaction with your guests. In addition to executing top-notch customer service practices, your counter team can increase the...

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Filed under: Service Manager, Best Practice

How Mobile is Changing Service

by James Stoneham

Mobile is one of the biggest changes to the equipment dealers industry to date. From increasing management productivity to improving employee and customer satisfaction, mobile has become a simple fix for some of the industry’s most pertinent...

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Filed under: Service Manager, Service Department, Industry Insights

How to Master Parts Inventory Stocking

by James Stoneham

Properly managing parts inventory is an important concern for aftermarket since this critical task can often mean the difference between profit or loss.

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Filed under: Best Practice

Important Industry Trend to Watch

by James Stoneham

According to a recently published global survey, machine learning (like autonomous driving) and telematics will more than likely overtake the industry as a leader of innovation in years to come. 81% of respondents are already using (or plan to...

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Filed under: Industry Insights

Top 8 Tips for Your Biggest Service Department Issues

by James Stoneham

Running a service department is simple. But running an excellent one is a real challenge. The payoff of upgrading your service department is huge. From skyrocketing repeat sales to securing fully accounted for invoices, launching an effective...

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Filed under: Service Manager, Best Practice, Service Department

CRM Can Save Time & Increase Sales

by James Stoneham

Sales managers have to consider two main questions when making any decision for their business. The first is how can they save time. How can sales managers find new ways to innovate the process by which they reach, communicate with, and build...

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Filed under: CRM, Best Practice, Sales

Six tips for selling while you service

by James Stoneham

Interested in learning how to make more money without changing anything how and what you service? Try selling while You service. One business owner who successfully applied this strategy in practical ways reportedly saw an increase of over...

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Filed under: Service Manager, Precision Farming, Best Practice, Service Department

Handy Checklist to Help Service Managers

by James Stoneham

Happy customers equal successful businesses. Here are some ideas, tips, and suggestions for how to keep a smile on every client’s face:

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Filed under: Service Manager, Best Practice, Service Department

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