Importance Of Managing Sequential Tasks

by James Stoneham

The day-to-day operations of receiving and shelving inventory are the lifeblood of successful dealerships. These operations are made up of a series of sequential tasks. Besides keeping things organized, managing these procedures well can create a...

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Filed under: Change Management, Business Management System, Best Practice

EMV chip cards: What dealerships need to know

by Charter Software

It’s official--EMV chip cards have flooded the credit card industry. According to Visa, a whopping 97% of overall U.S payment volume in March 2018 was on EMV Cards.

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Filed under: Risk Management, Financial Management

Expert Shares #1 Way to Improve Daily Warehouse Operations

by Betsy Chase

Did you know researchers have concluded that warehouse professionals should expect to see a 76% increase in both the number of locations and expected volume over the next few years? Meanwhile, your day-to-day operations look identical to when you...

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Filed under: Business Management System, Best Practice, Industry Insights

Reflections from the MHEDA convention

by Anne Salemo

I love attending the annual Material Handling Equipment Dealers Association (MHEDA) convention because the speakers and breakout sessions are so relevant and productive. This year’s convention was no exception. Both Brian Beaulieu, a renowned...

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Filed under: MHEDA, material handling industry

The Limitations of Off-the-Shelf Business Systems

by Anne Salemo

I was on the road earlier this month visiting dealers. As you probably already know, I love to visit our customers. On this trip, however, I had the opportunity to do some cold calls. I usually leave that to our sales team, but I just couldn’t...

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Filed under: Business Management System

Avoiding the frustration of collecting for repair work

by Betsy Chase

 Service work is a huge part of your dealership’s business and can be extremely profitable. Unfortunately, many dealers are faced with the difficult situation of having to deal with customers who can’t or won’t pay for services rendered.

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Filed under: Legal Issues, Service Department

Industry Insights - Regional Dealer Associations

by Anne Salemo

 

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Filed under: Industry Insights

The 3 "Must Do's" to use service scheduling tools effectively

by Anne Salemo

I was on the road again last week, attending the United Equipment Dealers Association convention.  Once again, this meeting provided a great opportunity to talk to existing customers and learn more about current industry trends. I gained insight...

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Filed under: Service Manager, Best Practice

Embracing Change to Manage Stress

by Anne Salemo

I attend a great deal of conventions in the equipment dealer industry, and it is rare when they have speakers that talk about de-stressing your life.  That's why it was a pleasant surprise when Richard Flint spoke at breakfast during the recent ...

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Filed under: Change Management

Does Your Dealership Management System Vendor make the grade?

by Anne Salemo

Charter Software President/CEO Anne Salemo offers industry insights.

In the last several weeks, we've heard from companies whose dealership management system (DMS) vendor changed their pricing structure  resulting in their monthly fees being...

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Filed under: Business Management System

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