Reflections from the MHEDA convention

by Anne Salemo

I love attending the annual Material Handling Equipment Dealers Association (MHEDA) convention because the speakers and breakout sessions are so relevant and productive. This year’s convention was no exception. Both Brian Beaulieu, a renowned...

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Filed under: MHEDA, material handling industry

The Limitations of Off-the-Shelf Business Systems

by Anne Salemo

I was on the road earlier this month visiting dealers. As you probably already know, I love to visit our customers. On this trip, however, I had the opportunity to do some cold calls. I usually leave that to our sales team, but I just couldn’t...

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Filed under: Business Management System

Avoiding the frustration of collecting for repair work

by Betsy Chase

 Service work is a huge part of your dealership’s business and can be extremely profitable. Unfortunately, many dealers are faced with the difficult situation of of having to deal with customers who can’t or won’t pay for services rendered.

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Filed under: Legal Issues, Service Department

Industry Insights - Regional Dealer Associations

by Anne Salemo

 

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Filed under: Industry Insights

The 3 "Must Do's" to use service scheduling tools effectively

by Anne Salemo

I was on the road again last week, attending the United Equipment Dealers Association convention.  Once again, this meeting provided a great opportunity to talk to existing customers and learn more about current industry trends. I gained insight...

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Filed under: Service Manager, Best Practice

Embracing Change to Manage Stress

by Anne Salemo

I attend a great deal of conventions in the equipment dealer industry, and it is rare when they have speakers that talk about de-stressing your life.  That's why it was a pleasant surprise when Richard Flint spoke at breakfast during the recent ...

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Filed under: Change Management

Does Your Dealership Management System Vendor make the grade?

by Anne Salemo

Charter Software President/CEO Anne Salemo offers industry insights.

In the last several weeks, we've heard from companies whose dealership management system (DMS) vendor changed their pricing structure  resulting in their monthly fees being...

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Filed under: Business Management System

Reflections from the Precision Farming Dealer Summit

by Anne Salemo

Last week, I attended the Precision Farming Dealer Summit in Louisville, KY. I attended this event last year and, once again, it was an incredible two days of Precision Ag specialists discussing changes in the marketplace and how to improve their...

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Filed under: Precision Farming

Three Keys to Successful Change Management

by Anne Salemo

As a business owner for the last twenty years, I’ve learned to handle big changes from a business management perspective. Implementing a new business management system can be a challenge, but there are multiple things, controllable and...

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Filed under: Change Management

New Services Mean New Risk Management

by Betsy Chase

As you grow as an equipment dealer, it's important to manage potential risks. In his article, “Changes in Industry and Dealership Business Model Create Risks for Dealers,”  attorney Lance Formwalt, of Seigreid Bingham, P.C., tells dealers of the new...

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Filed under: Legal Issues, Risk Management

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