Using Digitized Flat Rates to Grow Service Revenue

by Betsy Chase

Flat Rates offer your dealership the opportunity to increase both service department income and customer satisfaction. By pricing by the job instead of the number of hours, you can account for the different levels of experience among your service...

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Filed under: Service Manager, Business Management System, Best Practice, Service Department

4 Keys to a Successful DMS Implemention

by Scott Hall

A Successful Dealer Management System Implementation makes all the difference in the world in helping your business flourish. The majority of our customers would agree…but the million-dollar question is, “What are the key differentiators that...

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Filed under: Change Management, Best Practice, Industry Insights

Rental Financial Management Metrics - Fleet Apportionment

by Betsy Chase

So far in this series on Financial Management for Rental we have covered Time Utilizationwhich tracks units over time to help you monitor trends and compare fleet efficiency during different time periods, and Financial Utilization, which...

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Filed under: Best Practice, Financial Management, Rental

Rental Measurements to Live By - Time Utilization

by Betsy Chase

Last week we shared and discussed one of two different types of Rental Utilization KPIs, Financial Utilization.  This time we are going to discuss Time Utilization.  By the end of this article you will not only know how to calculate both Rental...

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Filed under: Best Practice, Financial Management, Rental

Rental Measurements to Live By - Financial Utilization

by Betsy Chase

If you’re in the equipment rental business, you know business is on the upswing. Industry revenues in the US are growing three times faster than the general economy over the past few years according to the American Rental Association (ARA). This...

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Filed under: Best Practice, Industry Insights, Financial Management, Rental

Make Your Parts Department Its Own Profit Center

by James Stoneham

Making the parts department more profitable is one of a dealership’s top challenges. Using a reliable dealership management system such as Charter Software’s ASPEN can greatly assist you in achieving your parts department’s maximum potential.

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Filed under: Best Practice, Financial Management

Tracking Technician Time is Key to Boosting Profits

by James Stoneham

Boost profits this season by taking a good look at how your technicians spend their time!

Gauge the Amount of Precious Dollars Lost on Daily Tasks

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3 Tips for Cleaning Your CRM

by Melissa Amen

We have discussed the importance of having a clean CRM, but how do you go about cleaning your CRM?  Database cleaning is sort of like cleaning your garage. It’s a task that no one wants to do and usually only does it when things are a horrible...

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3 Reasons Why You Need a Clean CRM

by Melissa Amen

Most businesses today have some sort of CRM (Customer Relationship Management) system, yet a whopping 30% of businesses have no plan in place to update or clean CRM records (source).  Research shows that a thriving business can generate up to 70%...

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Filed under: CRM

3 Things to Remember When Selling to Millennials

by Betsy Chase

From a Marketer’s perspective, selling to millennials starts the same way selling to other generations does; by understanding who they are and how to be relevant to them rather than how they are different. 

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Filed under: Sales

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