Increasing Sales by Using BMS for Marketing

by Betsy Chase

One of the biggest mistakes most businesses make is neglecting to use data that is readily available to them. It’s such a large issue that research companies report 74% of marketers and business owners have no idea how their efforts are impacting...

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Filed under: Business Management System

Handy Checklist to Help Service Managers

by James Stoneham

Happy customers equal successful businesses. Here are some ideas, tips, and suggestions for how to keep a smile on every client’s face:

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Filed under: Service Manager, Best Practice, Service Department

The Importance of Benchmarking

by Betsy Chase

Business owners are rapidly catching on the to the fact that data is the key to success in today’s rental market. The process of assessing past, present, and future positioning requires facts specific to your unique history. Without this...

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Filed under: Business Management System, Best Practice

Do You Have the Right Tools to Stay Competitive?

by James Stoneham

The emergence of Digital and Advanced Analytics is enabling Dealers and Distributors across sectors to drive improved performance,” says McKinsey & Company Senior Partner Srikant Inampudi. “It is also creating disruption and the emergence of new...

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Filed under: CRM, Business Management System, Best Practice

Managing Growth and Cash Flow Successfully

by Tracy Goodman

In their new book, Budgeting for Profit and Cash, frequent Rental Show speakers Steve Abercrombie and Barbara Nuss, CPA write, “Many growing and profitable rental businesses have failed because there wasn’t enough cash to pay the bills”. Are you...

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Filed under: Data, Best Practice

Importance Of Managing Sequential Tasks

by James Stoneham

The day-to-day operations of receiving and shelving inventory are the lifeblood of successful dealerships. These operations are made up of a series of sequential tasks. Besides keeping things organized, managing these procedures well can create a...

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Filed under: Change Management, Business Management System, Best Practice

EMV chip cards: What dealerships need to know

by Charter Software

It’s official--EMV chip cards have flooded the credit card industry. According to Visa, a whopping 97% of overall U.S payment volume in March 2018 was on EMV Cards.

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Filed under: Risk Management, Financial Management

Expert Shares #1 Way to Improve Daily Warehouse Operations

by Betsy Chase

Did you know researchers have concluded that warehouse professionals should expect to see a 76% increase in both the number of locations and expected volume over the next few years? Meanwhile, your day-to-day operations look identical to when you...

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Filed under: Business Management System, Best Practice, Industry Insights

Reflections from the MHEDA convention

by Anne Salemo

I love attending the annual Material Handling Equipment Dealers Association (MHEDA) convention because the speakers and breakout sessions are so relevant and productive. This year’s convention was no exception. Both Brian Beaulieu, a renowned...

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Filed under: MHEDA, material handling industry

The Limitations of Off-the-Shelf Business Systems

by Anne Salemo

I was on the road earlier this month visiting dealers. As you probably already know, I love to visit our customers. On this trip, however, I had the opportunity to do some cold calls. I usually leave that to our sales team, but I just couldn’t...

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Filed under: Business Management System

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